Lucero-Narváez, Juan Carlos, Roberto Hidalgo-Flor, and Eduardo Cueva-Sánchez. “Quality Management in Micro and Small Ecuadorian Automotive Service Companies”. Estudios de la Gestión: Revista Internacional de Administración, no. 8 (November 24, 2020): 11–33. Accessed December 5, 2025. https://revistas.uasb.edu.ec/index.php/eg/article/view/2406.